Question 1

How do I earn rewards?

Accepted Answer

You earn rewards simply by being a member. You can join for free here and instantly start enjoying some pretty cool benefits. For every dollar spent, you will earn 1 point. Make sure you are logged into your account while checking out to earn points.

Question 2

Do I exchange points for rewards?

Accepted Answer

Yes, you will receive an email letting you know the moment you earn enough points for a reward. You can also see which rewards you have earned through the Rewards button on the bottom right of any page.

Question 3

How do I know how many points I have?

Accepted Answer

You can find your point balance on the bottom left of any screen through the 'Rewards' button.

Question 4

How long does it take for points to show up in my account?

Accepted Answer

Typically it takes up to 24 hours after your transaction. If your transaction activates a certain promotion that will be emailed to you instantly.

Question 5

If I make a return, do I lose my points?

Accepted Answer

Yes, any time a return is processed, those points will be removed.

Question 6

Do my points ever expire?

Accepted Answer

Your points will never expire.

SCENTR CANDLE CO.