top of page
  • How do I earn rewards?
    You earn rewards simply by being a member. You can join for free here and instantly start enjoying some pretty cool benefits. For every dollar spent, you will earn 1 point. Make sure you are logged into your account while checking out to earn points.
  • Do I exchange points for rewards?
    Yes, you will receive an email letting you know the moment you earn enough points for a reward. You can also see which rewards you have earned through the Rewards button on the bottom right of any page.
  • How do I know how many points I have?
    You can find your point balance on the bottom left of any screen through the 'Rewards' button.
  • How long does it take for points to show up in my account?
    Typically it takes up to 24 hours after your transaction. If your transaction activates a certain promotion that will be emailed to you instantly.
  • If I make a return, do I lose my points?
    Yes, any time a return is processed, those points will be removed.
  • Do my points ever expire?
    Your points will never expire.
  • Where does your organization plant trees for new members?
    We work with an organization called One Tree Planted. They plant trees all around the world and do incredible work which can be found here. For every 10 new Scentr Rewards members we donate funds to plant 1 tree. We make this donation on a monthly basis.
  • How long does a candle last?
    Our 7oz candles will burn about 40 hours. During your first burn, we strongly advise letting the melt pool reach the edges of the glass (about 2 hours). Trimming the wick regularly will also greatly improve the performance and longevity of the candle.
  • How long does a wax melt last?
    Our wax melts will provide about 12 hours of fragrance per cube (6 cubes in total). For small spaces we use one cube, for larger rooms or open areas we use 2, it's completely up to your preference.
  • How long will it take to get my package?
    Typically 2 - 5 business days from shipping. We ship Priority with USPS through a service provider called Pirate Ship. Tracking information is provided with every purchase.
  • What is your wax made of?
    Our candles and wax melts are made of 100% soy wax. They are entirely vegan with no additives.
bottom of page