Customer Care
At Scentr Candle Co., we are committed to providing the best possible customer experience. If you have any questions or concerns about our products, please don't hesitate to reach out to us at info@scentrcandle.com. Our customer care team is available to assist you with anything you need, from product recommendations to order tracking. We want you to be completely satisfied with your purchase, and we'll do everything we can to ensure that you are. Thank you for choosing Scentr Candle Co. - we appreciate your business!
Privacy & Safety
At Scentr Candle Co., we take your privacy and safety seriously. All of our candles are made with high-quality, non-toxic ingredients to ensure that they are safe for you and your family to use. We never use harmful chemicals or additives in our products, and we are committed to using sustainable, eco-friendly materials.
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We also value your privacy and are committed to protecting your personal information. We collect only the information necessary to process your order and provide you with the best possible customer service. We will never share your information with third parties without your consent, and we take all necessary precautions to ensure that your data is secure.
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If you have any questions or concerns about our privacy or safety policies, please don't hesitate to contact us at info@scentrcandle.com. We are always here to help and will do everything we can to ensure that you have a safe and satisfying experience with Scentr Candle Co.
Return Policy
At Scentr Candle Co., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within 14 days of purchase for a refund.
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Please note that each of our products are hand crafted and we do not accept returns on candles that have been burned or wax melts that have been melted.
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To initiate a return, please contact us at info@scentrcandle.com with your order number and reason for return. We will provide you with instructions for returning your order.
Once we receive your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We are here to help and will do everything we can to ensure that you have a positive experience with Scentr Candle Co.
Terms and Conditions for Scentr Candle Co.
Please read these terms and conditions carefully before using our website. By using this website, you agree to be bound by these terms and conditions.
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General Information
The Scentr Candle Co. website is an e-commerce platform for the sale of soy wax candles and other related products.
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Use of Website
You may use this website for personal, non-commercial purposes only. You may not modify, reproduce, distribute, display, sell, or transmit any content on this website without our prior written consent.
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Product Pricing and Availability
All prices listed on our website are in U.S. dollars. We reserve the right to change prices at any time without prior notice. All products are subject to availability.
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Payment
We accept payment through major credit cards, Apple Pay, and AfterPay. Payment is due at the time of purchase.
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Shipping
We currently offer shipping to customers within the United States. Shipping costs are calculated at checkout and are based on the weight and destination of the order.
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Limitation of Liability
In no event shall Scentr Candle Co. be liable for any damages arising out of or in connection with the use or inability to use this website or the products sold on this website.
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Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice.
We hope you enjoy shopping with Scentr Candle Co. If you have any questions or concerns, please contact us at info@scentrcandles.com.